Return & Exchange Policy
At Romance Jewellers, we strive to provide our customers with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may exchange your item based on our current Return & Exchange Policy.
- We DO NOT REFUND returns on all purchased items, EXCHANGE ONLY
- Jewelry must be in good condition with all original certificates and accessories.
- Watches must be unworn, unaltered and in original condition to be accepted for exchange. All packaging, instructions, and warranties, as applicable, must be included with the exchange of a watch.
- Returns or exchanges are NOT allowed on special order watches.
In‐Store Purchases
Purchases made at a Romance Jewellers store MUST be returned to our store at to be eligible for an exchange 1199 Lynn Valley Rd, North Vancouver, BC.